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Order Information:

PetPails.Com offers you 4 easy ways to order:

Due to availability, some items or fabric may differ slightly from picture or content list.

All items listed under contents are for large pails.

Customer Agreement:
By purchasing products from this website, you are acknowledging that you have read and agree to our store policies.

Returns:
Returns must be received within 20 days from the date of receipt. Returns more than 20 days old will be eligible for store credit only. All packages sent to Petpails.com/CDInc. for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. This number is also your invoice/order number and can be found on your invoice or your email confirmation receipt, which also needs to be included with your return. This will help us process your return efficiently. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.  Items must be free of tape, markings or labels.  

Click here for printable Return Authorization form.

Items must be smoke-free, unworn, with tags attached and in the undamaged original packaging. If there is any noticeable wear, dog hair or damage, the item(s) simply cannot be returned. If any information provided to us on the RMA request form is found to be inaccurate, we reserve the right to alter the method in which your request is resolved. Allow up to 30 days for returns to be processed, although most are completed sooner. Returns after 90 days will be unaccepted and either refused to shipped back at your expense.

Costumes and holiday apparel can be exchanged for correct size only. All sales on Clearance items are final. Shipping is non-refundable and customer is responsible for return shipping as well as the shipping for the exchange. Any refused orders will be charged a 20% restocking fee in addition to shipping. All sales on gift baskets and BArKERY items are final.

To return an apparel item or a pet carrier, include a copy of your invoice or email confirmation receipt in with the item(s) and write “Returns” on the mailing label.  Items must be smoke-free, unused, unworn and in their original undamaged packaging with tags attached.  If there is any noticeable wear, dog hair or damage, the item(s) simply cannot be returned.    They must be returned within 20 days of receipt.  All returns are subject to a 10% restocking fee.  Any claims for defective items must be made within 5 days of receipt, NO EXCEPTIONS.

Any cancelled orders will be charged a 10% cancellation/processing fee for orders under $200. 15% if order is over $200.  In most cases, we have ordered additional inventory to fill your order. This is also for credit card fees, transaction fees and processing time. 

Refunds: All returns are subject to a 10% restocking fee. Any claims for defective items must be made within 5 days of receipt. NO EXCEPTIONS.  All sales on gift baskets and BArKERY items are final.

Store Credit/Exchange:  There is no expiration date on store credit.  Returns after 60 days will be charged a 20% restocking fee.

Shipping charges are non-refundable and additional shipping charges for exchanges may be incurred. Under no circumstances will we reimburse the cost of overnight, 2 day, 3 day, or other rush shipping methods. Store credits are not to be combined with coupons.  If an item is shipped defective, we will replace it with the same item. Returning for a refund will be treated as a return.

Costumes and holiday apparel can be exchanged for correct size only. They will not be accepted after October 30th for Halloween and December 21st for Holiday.  Returned costumes after this date will be refused or shipped back at the customer’s expense. Any refused orders will be charged a 25% restocking fee in addition to shipping. Once delivery is attempted, the item is considered delivered. Unclaimed merchandise will be treated as Refused.

Any cancelled orders will be charged a 20% cancellation/processing fee for orders under $200. 25% if order is over $200.  In most cases, we have ordered additional inventory to fill your order.  This is also due to high credit card fees, transaction fees and processing time. 

Please specify your preference on the RA slip. Send all returned items to:
PETPAILS.COM RETURNS DEPT.
305 ESTATE DRIVE
MT. JULIET, TN 37122

Fraud Notice:
We take all forms of financial fraud very seriously. In order to protect our customers and our business, we log all transaction activity, including your IP address and time of purchase. In the event of fraud, we will provide this information to all relevant agencies, including the financial institution, merchant services and legal entities. We ship most of our apparel via the United States Post Office, therefore, consumer fraud is a federal offense and USPS will prosecute in addition to any law enforcement agencies.

SHIPPING INFORMATION
We ship UPS Ground and via the United States Post Office.